Harni Permana Lestari
Guest Relations · PBX Telephone Operator · Food & Beverage
Dedicated, service-oriented hospitality professional bringing warmth and precision to every guest interaction β from the front desk phone line to the banquet floor.
π Dubai, UAE
βοΈ harnipermana26@gmail.com
π +971 50 525 0976
A hospitality career built on the details
Since 2018, I've worked across every guest touchpoint β restaurant floors, banquet halls, front-office phone lines β for brands including Hilton and Shangri-La. I'm comfortable coordinating across Housekeeping, Engineering, Security, and Food & Beverage teams to keep every guest experience seamless, and I genuinely enjoy the moment a guest's problem becomes a guest's smile.
Where I've worked
PBX Telephone Operator Agent
May 2026 β Present
Hilton Dubai Palm Jumeirah Β· Palm West Beach, The Palm Jumeirah
- Manage high volumes of incoming/outgoing calls, resolving guest inquiries and requests via OnQ.
- Coordinate wake-up calls, emergency communications, and room transfers across Housekeeping, Engineering, Security, F&B, and Front Office.
- Maintain accurate, confidential guest records and support upselling initiatives that boost satisfaction and revenue.
Banquet & Catering Guest Relation Agent
Aug 2024 β May 2026
Hilton Dubai Palm Jumeirah Β· Palm West Beach, The Palm Jumeirah
- Welcomed attendees and managed event registration for meetings and banquet events.
- Coordinated with banquet operations to keep venues event-ready and resolved guest concerns in real time.
- Maintained guest feedback records in line with hotel service and safety standards.
All Day Dining Hostess
Mar 2023 β Jul 2024
Sofra BLD, Shangri-La Hotel Qaryat Al Beri Β· Abu Dhabi
- Managed reservations, table availability, and phone/telesales inquiries for a busy all-day-dining outlet.
- Partnered with the reservations team to optimize seating and occupancy.
Hostess Server
Dec 2021 β Mar 2023
Bab Al Nojoum Al Mugheirah Resort Β· Al Mirfa, Abu Dhabi
- Took food & beverage orders, prepared coffee, and processed payments via POS (TouchΓ©).
- Managed cashiering and end-of-day reporting across breakfast, lunch, and dinner service.
Food & Beverage Server β Intern
Mar β Aug 2019
Concorde Hotel Β· Shah Alam, Malaysia
- Served in Raku Xin (Japanese-Chinese) restaurant, Melting Pot Cafe, and banquet events.
Food Server β Catering
Aug 2018
Asian Games 2018 Β· Athlete Village, Kemayoran, Jakarta
- Welcomed athletes and maintained food & beverage stalls throughout the Games.
Cross-Exposure Assignments
- Front Office β Concierge Agent β Hilton Dubai Palm Jumeirah (Dec 2025 β Jan 2026)
- Group, Conference & Events Coordinator β Hilton Dubai Palm Jumeirah (May β Jul 2025)
What I bring to the team
PBX Telephone Operations
Call Handling & Routing
Guest Relations & Customer Service
Complaint Resolution & Problem Solving
Professional Communication
Teamwork & Interdepartmental Coordination
Multitasking & Time Management
Reliability & Attention to Detail
MS Office (Word, Excel, Outlook, PowerPoint)
Recognition along the way
Food & Beverage Rockstar
Hilton Dubai Palm Jumeirah
Top Enroller β Shangri-La Circle Membership
Shangri-La Qaryat Al Beri, Abu Dhabi
3rd Winner β UNIOTRI Bartending Competition
Making Mocktail Category
Where it started
Bandung Institute of Tourism (STPB)
Diploma III β Food & Beverage Management
January 2017 β August 2020 Β· Bandung, Indonesia
GPA 3.26