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Profile
IT professional with over ten years in hospitality technology across Dubai and the Philippines, working in parallel as a digital solutions consultant. On the operations side: hotel systems administration, infrastructure support and service management in luxury properties — PMS, POS, access control and enterprise platforms, with four pre-opening deployments behind me. On the delivery side: I design and build the small business applications that hotel and SME teams otherwise do without, and take them from requirements through to a supported production release. ITIL and ISTQB certified; comfortable on both sides of the handover.
Professional Experience
Digital Solutions Consultant
2026 — Present
7AGI Consulting · Dubai — freelance practice, alongside my full-time role
Design and build small business applications for hospitality and SME clients — property operations tools, retail backoffices, booking and approval workflows — on Firebase (Firestore, Authentication, Cloud Functions, Hosting).
Delivered around ten products into production, among them a hotel events and guest directory app now running at a Dubai property, an IT asset register, a lost-and-found tracker, a document approval platform and an offline-first digital signage player.
Maintain a shared delivery kit — documentation templates, a pre-deployment checklist, test patterns and access-rule templates — so each project starts from the same standard rather than from scratch.
Write database access rules test-first and audit them before release; recent projects shipped with 50 and 34 passing rules tests, alongside unit and end-to-end suites that gate every deployment.
Work directly with owners and operators: scope the requirement, agree what is in and out, then hand over with documentation and a short training session.
Run releases end to end — environment setup, deployment, verification against the live site, and the small changes that follow once people start using it.
IT Executive
Jul 2024 — Present
Hilton Dubai Palm Jumeirah · Dubai
Provide operational IT support for PMS, POS, access control, telephony and network systems.
Troubleshoot guest and staff technical issues, keeping disruption to hotel operations to a minimum.
Support VIP meetings, hotel events and operational technology requirements.
Maintain compliance with corporate IT security policies and access standards.
Assist with IT audits, documentation and service improvement initiatives.
IT Specialist
Dec 2022 — Jul 2024
Wild Wadi Waterpark · Dubai
Managed user access and permissions across multiple enterprise systems.
Administered admission systems and POS platforms supporting daily operations.
Delivered technical support by phone, email and on-site troubleshooting.
Coordinated with vendors for hardware replacement and issue resolution.
Managed IT assets, procurement activities and lifecycle documentation.
Software QA Analyst
Apr 2021 — Dec 2022
ITFAQ Softwares & Systems Trading · Dubai
Performed functional and regression testing for enterprise software platforms.
Worked with developers and project managers in an Agile delivery cycle.
Wrote and executed test cases and documented software defects.
Produced QA reports supporting reliable system releases.
IT Specialist
Aug 2015 — May 2020
Dubai Holding — Madinat Jumeirah · Dubai
Supported IT operations for corporate offices and hotel properties.
Took part in four hotel pre-opening technology deployments.
Installed and configured workstations, operating systems and enterprise applications.
Maintained PMS and POS platforms supporting hospitality operations.
Carried out backup, recovery and audit compliance testing.
Software Engineering Analyst
Jun 2013 — Feb 2015
Accenture · Philippines
Developed and executed test cases validating enterprise applications.
Managed defect tracking and reporting with development teams.
IT Helpdesk Specialist
May 2012 — Jun 2013
PacificHub Corp. · Philippines
Provided first-line technical support for software, hardware and connectivity issues.
Maintained timely ticket resolution and strong user satisfaction.
Selected Delivery Work — 7AGI Consulting
Envoy
Hotel events & guest directory
In use at a Dubai property, with two further deployments configured for other hotels. Role-based admin, draft and publish workflow, and an automated test suite that runs before each release.
InnVentory
IT asset register
Asset lifecycle tracking for hotel IT teams — assignment, movement and audit history. Access rules audited against a 50-test suite; input handling hardened across the interface.
Trove
Lost & found tracker
A public reporting form for guests and a staff console for matching and returning items, with photo evidence and a clear audit trail.
Approvia
Document approval workflows
Routes purchase orders, HR forms, IT change requests and contracts through configurable approval chains, with notifications and a full record of who approved what.
Beacon
Digital signage
Offline-first player that runs promotional loops on any TV browser — no set-top box. Screens pair with an on-screen code and are managed remotely from an admin console.
Retail backoffices
Catalogue, orders & reporting
Storefront and back-office systems for three small retail businesses, covering product catalogues, orders, delivery zones and daily reporting for non-technical owners.
Client names are withheld. Further detail and live demonstrations are available on request.
Recognition
Awards & Commendations
2025Team Member of the MonthHilton Dubai Palm Jumeirah
2019Top Performer — Five Star Honor AwardMadinat Jumeirah
2018Shining Star RecipientMadinat Jumeirah
2017Certificate of Outstanding ServiceDubai Holding IT
2016Team Member of the MonthMadinat Jumeirah
LinkedIn Recommendations
What Colleagues Say
“
Beyond his technical skills, Mark is a great team player. He is always willing to lend a hand, mentor others, and foster a collaborative work environment. His positive attitude and dedication make him a true asset to any team. What truly sets Mark apart is his ability to stay calm under pressure — in fast-paced environments, he excels at resolving urgent IT issues with precision and efficiency. His keen attention to detail and proactive approach often preempt potential problems, keeping systems running smoothly and minimizing downtime.
JL
Jocelyn Lopez
Assistant Finance Manager at Wild Wadi
“
Mark is one of those professionals that makes difficult look easy. The first time I worked with him we were opening a 400-room property — the pressure, the lack of equipment — he still kept it together, helping everyone with installing systems, creating accounts, and making himself always available. It's been wonderful working with Mark, not only because he is extremely passionate about what he does, but because finding professionals who are also kind people is rare. Any team that works with him is very fortunate.
DS
Dori Sandor
Talent Development & QA Lead · Career & Communication Coach
“
During my more than 10 years in the hotel industry, I have not come across an IT professional like Mark: calm, friendly, and genuinely eager to assist — happy to explain and there to listen to concerns related to IT. He understands the importance of prioritizing guest-related issues, which unfortunately isn't always the case. No matter how stressful the day, Mark is always calm, professional and friendly. It was a real pleasure working with him during the opening of three properties, and I hope to benefit from his expertise again in the future.
LF
Lily Freudmayer
Market Representative, Southeast Asia & Australia at Austria Tourism
“
I recommend Mark's style of managing things. Even in a high-pressure environment, he stays focused on his work and always ensures quality.
MH
Mark Duffy Hipolito
Business & Integration Architect, Associate Manager at Accenture
“
I have known Mark as a colleague for about 8 months and found him to be very diligent, tech savvy, and a gentleman who would never say no to any request. He would work on it right away and ensure it was done by the end of the day.
